Shipping, Return Policy & Privacy

Glam Alley offers Free Shipping on all domestic orders over $50

Offer valid for shipping to Continental US Addresses, PO boxes and APO/FPO addresses

Domestic Shipping Rates  

Shipping MethodProcessing TimeDelivery TimeShipping Cost
Standard0-1 Day M-F1-7 Days*FREE ( Orders Over $50)
$4.95 (Orders Under $50)
Expedited**0-1 Day M-F3-4 Business Days$8.99 (Orders Under $50)
Express 1 Day**0-1 Day M-F1 Day$19.99

We ship orders out the same business day that they are received. If your order is received after standard shipping hours it will be shipped the following business day. We do not ship on weekends or holidays. If you are not home at the time of delivery it is standard practice for shipping companies to leave the package at your door step. If you do not feel comfortable with this arrangement please send us a quick e-mail (at the time the order is placed) to request a signature on delivery. If you request a signature on delivery but are not home during the delivery time, please be aware that you may need to go to the postal hub to pick up your package. If you do not pick up your package and it is returned to us at our expense our regular return policy will apply.

*Remote areas may require additional time for delivery. **Express orders received by 3 p.m. PST Monday-Friday ship same day; orders received after 3 p.m. PST ship the next business day. (We'll send an email confirming when your order has shipped.) Delivery time estimates are based on orders received before 3 p.m. EST, Monday through Friday.

International Shipping Rates

Shipping to Canada  

Shipping MethodProcessing TimeDelivery TimeShipping Cost
USPS0-1 Day M-F14-18 Business DaysCalculated based on location
Expedited0-1 Day M-F6-10 Business DaysCalculated based on location
Express*0-1 Day M-F3-5 Business Days**Calculated based on location

**Express orders received by 3 p.m. PST Monday-Friday ship same day; orders received after 3 p.m. PST ship the next business day. (We'll send an email confirming when your order has shipped.) Delivery time estimates are based on orders received before 3 p.m. PST, Monday through Friday.

Other International Ship to Locations 

Shipping MethodProcessing TimeDelivery TimeShipping Cost
Single Item0-1 Day M-F14-18 Business Days*Calculated based on location
2-3 Items0-1 Day M-F14-18 Business Days*Calculated based on location
4-6 Items0-1 Day M-F14-18 Business Days*Calculated based on location
7+ Items0-1 Day M-F14-18 Business Days*Calculated based on location

If you are an international customer please be sure to select an international shipping method. Note that international shipments will be subject to customs fees. The customer is responsible for the payment of any customs fees that may be applied to the package. These import duties and taxes, are levied once a package reaches your country. We have no control over these charges and cannot predict what the costs may be. Customs policies vary from country to country; you should contact your local customs office for further information. Packages may be delayed and held at your local customs department if duties and taxes have not been paid. If the package is returned to us because of refusal to pay the import duties there will be a 20% restocking fee.


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Return Policy

Here at Glam Alley we want you to be happy with your purchase.

We offer a 30 day Guarantee:

If you are not happy with your item you may return it to us for up to 30 days after it arrives to you. There will be a restocking fee for items that are not defective.

Please check that your item(s) are working upon arrival. If not, we will credit or exchange it. If the product is covered by a manufacturer warranty we may also refer you to the manufacturer.

Please contact us about your return before shipping something back to us. Notifying us ahead of time will help us to ensure that your return is dealt with promptly upon arrival. Packages that arrive without return authorization numbers may be returned to sender.

If your item is not defective but you'd still like to return it, we can give you a partial refund. For returns that are not defective there will be a 20% restocking fee. We define “defective” merchandise in the same way that large online distribution companies such as Ebay and Amazon do:

Items are considered "damaged/defective or incorrect" in these circumstances:

  • Wrong version or edition: You received the item ordered, but it's a different version or edition than what was displayed on product page.
  • Item was completely different from what was ordered: Seller mistakenly sent completely incorrect item. (e.g., Audio CD instead of DVD)
  • Missing parts or components: The item is missing parts or components. (e.g., Camera kit was supposed to include a tripod, but it was not received.)
  • Item defective during first use: When you tried to first use the product, it did not work (e.g., HDTV did not turn on).
  • Damaged item: The item itself was visibly damaged (e.g. Plastic storage you ordered had chipped pieces).
  • This does not extend to cases where you are simply disappointed with an item.
The customer is responsible for the shipping fee to return the item to us. If you received free shipping, meaning we paid the shipping fee on your behalf, that fee will be deducted as well.

If you received the wrong item please let us know right away. Do not use or damage the product. We will replace it for the correct product immediately.

For cancellations please contact us right away. We usually ship out the same day that the order is placed. Once the item has shipped the regular return policy applies.

Please check the address information carefully. Refused or incorrectly addressed packages may be charged a 20% restocking and/or the carrier charges for both ways.

Please note that we are not responsible for damages due to mis-matched voltage. Please make sure that the voltage is compatible with your outlet before using the product.


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Privacy

At glamalley.com, all of the Personal Data we receive is kept private and confidential and is protected against unauthorized access. Glam Alley does not share your Personal Information with others.


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Security

All your Personal Data (name, address, credit card number) is fully encrypted and protected from being read over the Internet. Glam Alley protects your Personal Data by using Secure Server Software (SSL).


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Glam Alley
1281 Andersen Dr. Suite I
San Rafael, CA 94901
USA

Toll Free: 1-877-258-9126
Tel: 1-415-259-6436
Fax: 1-415-454-2130
Email: support@glamalley.com